Privacy Policy
The protection of your personal data is our priority
1. Personal Data Administrator
The administrator of your personal data is:
40-854 Katowice
ul. Marcina 11
NIP: 882-212-04-50
KRS: 0000518584
REGON: 243629563
BDO: 000709171
Phone: +48 888 223 572, +48 575 007 855
Office Email: office@polkraz.com
Sales Email: sales@polkraz.com
2. Purpose of Data Processing
Data is processed for the following purposes:
- Execution of a contract for the provision of services or the sale of products
- Handling inquiries and messages sent via the contact form
- Conducting business correspondence
- Reporting and handling complaints and reminders
- Analysis and statistics of website traffic
- Sending marketing information (only based on consent)
- Fulfilling obligations resulting from law (taxes, accounting, audit)
- Security of IT systems
- Investigation of claims and defense of company rights
3. Legal Basis for Processing
The processing of your personal data takes place on the basis of:
- Article 6(1)(a) GDPR – consent expressed by you
- Article 6(1)(b) GDPR – the necessity to perform the contract concluded with you
- Article 6(1)(c) GDPR – fulfillment of obligations resulting from law (taxes, labor law, OHS control)
- Article 6(1)(f) GDPR – legitimate interests of the company (security protection, investigation of claims)
- Electronic Commerce Act – handling contact forms
- Civil Code – obligations arising from the contractual relationship
4. Types of Processed Data
Contact details:
- Name and surname
- Email address
- Phone number
- Correspondence address
- Company name and position
Business data:
- Order and invoice history
- Product and service preferences
- Information on contracts concluded with the company
- Financial data (bank account numbers for transfers)
Technical data:
- IP address
- Browser type and operating system
- Time and date of visit
- Pages visited on our website
- Information from cookies and tracking technologies
5. Data Recipients
Your data may be shared with the following categories of recipients:
- Service providers: Postal operators, courier companies, banks
- Legal and accounting advisors: Auditing firms, tax advisors
- Public services: Tax authorities, police (based on legal request)
- Business partners: Product suppliers (for order fulfillment)
- Related entities: If we merge or are acquired, data may be transferred to the new operator
- Foreign entities: Data may be sent outside the EU only when there is an appropriate decision by the European Commission or protection guarantees (standard contractual clauses)
6. Data Retention Period
- Data for marketing purposes: Until consent is withdrawn
- Data for contract fulfillment: For the duration of the contract and 3 years after its termination (for tax and legal reasons)
- Data from contact forms: Until the inquiry is resolved + 12 months
- Data from cookies: Up to 12 months since the last visit (depends on browser settings)
- System archives: Until backup storage is stopped (max. 1 year)
- Data for security purposes: For a period justified by system security
7. Cookies and Tracking Technologies
We use the following types of cookies:
- Necessary cookies: Required for the functioning of the site (session, security)
- Analytical cookies: Analyzing user traffic and behavior (Google Analytics)
- Marketing cookies: Enabling personalized advertisements
- Functional cookies: Remembering user preferences
Necessary cookies are installed automatically. Other types of cookies require your consent, which you can withdraw at any time by changing your browser settings.
8. Google Fonts and Other Third-Party Services
Google Fonts
Our website downloads typographic fonts from Google Fonts (fonts.google.com). To provide fonts, Google may:
- Collect and process your IP address
- Collect technical information about your browser and operating system
- Store information about the time and date of access to our site
- Use this data in accordance with its Privacy Policy
Data transfer to the USA: Google is located in the United States. Data transfer to Google takes place on the basis of Standard Contractual Clauses (SCC) adopted by the European Commission.
Google Privacy Policy: Full information on how Google processes your data can be found at: https://policies.google.com/privacy
How to opt-out: You can disable Google Fonts loading by changing your browser settings and blocking the Google CDN. In this case, the site will use system fallback fonts.
Google Analytics (if used)
If the Google Analytics service for traffic analysis is installed on our website, Google will collect additional data regarding:
- Pages you visit
- Time spent on the site
- Clicks and interactions with content
This data will be processed by Google in accordance with its Privacy Policy.
9. Your Rights
In accordance with GDPR, you have the right to:
- Access data: You can ask for access to all the data we have about you
- Rectification: You can demand the correction of incorrect data
- Erasure (right to be forgotten): You can demand the deletion of data (with certain exceptions)
- Restriction of processing: You can request a restriction on how your data is processed
- Data portability: You can ask to receive your data in a structured form
- Withdrawal of consent: You can withdraw consent for data processing at any time
- Objection: You can object to data processing for marketing purposes
- Lodging a complaint: You can lodge a complaint with the President of the Personal Data Protection Office
10. How to Exercise Your Rights
To exercise any of your rights, please contact us:
Sales Email: sales@polkraz.com
Phone: +48 888 223 572
Post: POLKRĄŻ Sp. z o.o., ul. Marcina 11, 40-854 Katowice
We will respond to your request within 30 days of receiving it. In justified cases, we may extend the response period to 90 days.
11. Data Security
We use appropriate physical, technical, and organizational measures to protect your data, including:
- Encryption of data transmitted via HTTPS
- Access control to databases (only authorized personnel)
- Regular data backups
- Antivirus systems and firewalls
- Confidentiality agreements with employees and subcontractors
- Security controls and audits
However, no security system is perfect. Although we will do our best, we cannot guarantee the complete security of your data.
12. Contact Forms
When you fill out forms on our website:
- Data is sent via an encrypted connection (HTTPS)
- They will be stored on our secure servers
- They will be used exclusively to fulfill your inquiry
- They may be shared with our employees handling inquiries
- You can withdraw your consent for processing at any time
13. Marketing Communication
We send marketing communications (email, SMS) exclusively on the basis of your explicit consent.
In every marketing message, there is an "Unsubscribe" link that allows you to quickly withdraw your consent. You can also contact us directly.
If you are our client, we may send information about products and services similar to those you have already purchased without required consent ("soft opt-in" principle).
14. Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Any changes will be published on this page along with the date of the last update.
Continuing to use the site after changes means your acceptance of the new version of the Policy.
15. Supervisory Authority
If you believe that the processing of your personal data violates GDPR, you can lodge a complaint with:
ul. Stawki 2
00-193 Warsaw
Email: kancelaria@uodo.gov.pl
Website: www.uodo.gov.pl
16. Contact
For questions regarding this Privacy Policy or the protection of your personal data, please contact us:
ul. Marcina 11
40-854 Katowice
Office Email: office@polkraz.com
Sales Email: sales@polkraz.com
Phone: +48 888 223 572
Second phone number: +48 575 007 855
Date of last update: March 2026
Privacy Policy compliant with GDPR, Personal Data Protection Act, and Electronic Commerce Act